Privacy Policy

za99 ("we", "our" or "the Platform") operates the online casino and sports betting information platform available at za99.cam and its associated subdomains and mobile-optimised interfaces. This Privacy Policy applies to all users who access the Platform from any country or territory, including users in Pakistan and the cities of Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

za99 is committed to protecting the privacy and personal data of all users in accordance with applicable data protection laws and industry best practices. We collect the minimum personal data necessary to deliver Platform services, process transactions, verify user identities, prevent fraud and fulfil any applicable regulatory or legal obligations.

This Privacy Policy should be read alongside our Terms & Conditions, which form the primary agreement governing your use of the Platform. Capitalised terms used but not defined in this Privacy Policy carry the meanings assigned to them in the Terms & Conditions.

za99 does not claim that this Privacy Policy satisfies the requirements of the Pakistani Prevention of Electronic Crimes Act 2016, the Personal Data Protection Bill or any other specific Pakistani data protection legislation that may be enacted or amended from time to time. Users in Pakistan are encouraged to consult qualified legal or privacy professionals for advice on their specific data rights under Pakistani law.

For the purposes of this Privacy Policy, the following definitions apply:

za99 collects the following categories of personal data from users, depending on the nature and extent of your interaction with the Platform:

za99 collects personal data through the following methods:

za99 uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To create, maintain and administer your za99 user account, including processing your registration, verifying your identity and managing account settings.
• Identity Verification (KYC): To verify that you meet the minimum age and eligibility requirements for using the Platform, as required under applicable regulatory and operator policies.
• Payment Processing: To process deposits, withdrawals and related financial transactions securely and accurately.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent transactions, money laundering, account compromise, bonus abuse and other unlawful or unauthorised activity on the Platform.
• Responsible Gambling: To facilitate responsible gambling tools — including deposit limits, session time limits, loss limits, cooling-off periods and self-exclusion — that you activate on your account. Usage data may be analysed to identify potential problem gambling patterns and to provide proactive responsible gambling outreach.
• Customer Support: To respond to your queries, complaints and requests submitted via live chat, email or other support channels.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders and requests from authorised regulatory bodies.
• Marketing Communications (with Consent Only): To send you promotional offers, bonus alerts and platform updates — only where you have provided explicit consent and only to the extent permitted by applicable law. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, user experience and game content selection.

Where applicable data protection law requires a defined legal basis for processing personal data, za99 relies on the following bases:

• Contractual Necessity: Processing required to perform the contract between you and za99 (i.e., the Terms & Conditions) — including account management, payment processing and KYC verification.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements — including AML obligations, age verification mandates and record-keeping duties.
• Legitimate Interests: Processing necessary for the legitimate interests of za99 — including fraud prevention, security monitoring, platform analytics and responsible gambling oversight — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, freely given consent — primarily for direct marketing communications. You may withdraw consent at any time by contacting support or updating your preferences in your account settings.

za99 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:

za99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention principles apply:

• Active Account Data: Retained for the full duration of your account being open and active on the Platform.
• KYC and Identity Documents: Retained for a minimum period following account closure as required by applicable AML and identity verification regulations. Specific retention periods vary by jurisdiction and operator licence requirements.
• Financial Transaction Records: Retained for a minimum period as required by applicable financial and tax record-keeping obligations. Typically this is a minimum of five (5) years following the transaction date, though this may vary.
• Support and Communications Data: Retained for a reasonable period following resolution of the relevant support interaction, or longer where the communication relates to an ongoing dispute or regulatory matter.
• Self-Exclusion Records: Retained for the full duration of the exclusion period plus a reasonable period thereafter, to prevent circumvention of the exclusion.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data may be retained indefinitely for analytics purposes.

za99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that enable the Platform to recognise your browser, maintain session state, remember your preferences and collect analytical information about your use of the Platform.

Subject to applicable data protection laws and any overriding legal obligations, you have the following rights in respect of your personal data held by za99. To exercise any of these rights, contact support at [email protected]:

za99 will respond to data rights requests within a reasonable timeframe — typically within 30 days of receipt. Where a request is complex or numerous, we may extend this period and will notify you accordingly. We may require identity verification before processing any data rights request to ensure we are responding to the legitimate account holder.

za99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our primary security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and za99 servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and payment details — is encrypted at rest using strong encryption standards.
• Access Controls: Personal data is accessible only to za99 staff and authorised processors who have a legitimate need to access it for the purposes described in this Privacy Policy. Access is controlled through role-based permissions and is audited.
• Two-Factor Authentication (2FA): 2FA is available for user accounts and is enforced for internal staff systems that handle personal data.
• Regular Security Reviews: za99 conducts regular reviews of its technical security posture and data processing procedures to identify and address potential vulnerabilities.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You use the Platform and transmit personal data at your own risk. You are responsible for maintaining the security of your account credentials — including your password and any 2FA codes — and must notify za99 immediately if you suspect any unauthorised access to your account.

The za99 Platform is strictly intended for users aged 18 years or older, or the higher minimum age required by the operator's applicable license jurisdiction. za99 does not knowingly collect, store or process personal data of individuals under the minimum age requirement.

During registration, users are required to confirm their date of birth, and za99 operates a mandatory KYC identity verification process that includes age verification. If za99 becomes aware that a user is under the minimum age requirement, the account will be immediately suspended, all balances will be reviewed in accordance with the Terms & Conditions, and personal data associated with the underage account will be deleted to the extent permitted by applicable law and record-keeping requirements.

If you are a parent or guardian and believe that your child may have created an account on za99, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action.

The za99 Platform may reference third-party services, brands or contextual information for the benefit of Pakistani users. This includes payment provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, which are referenced for contextual familiarity only. These references do not constitute data-sharing arrangements, commercial partnerships or endorsements by those institutions.

Game content on the za99 Platform is provided by third-party game studios and live dealer providers. These providers may collect technical data (such as game session identifiers and device information) through their embedded game clients for the purposes of game function, fairness certification and studio-level analytics. This data collection is governed by the privacy practices of the respective game studio, not by this Privacy Policy.

za99 is not responsible for the privacy practices of any third-party service provider, game studio or payment processor. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

za99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or Platform functionality. All updates will be published on this page with a revised "Last Updated" date.

Where changes are material — for example, changes to the categories of data we collect, new third-party sharing arrangements or changes to your data rights — za99 will make reasonable efforts to notify registered users in advance, such as by displaying a prominent notice on the Platform or sending an email to registered addresses.

Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the Platform and may request account closure by contacting support.

For all privacy-related enquiries — including data access requests, correction requests, deletion requests, consent withdrawal and data portability requests — please contact the za99 Data Protection team:

For general support queries not related to privacy or data protection, please contact us at the same email address without the "Privacy Request" subject line, or use the live chat feature on the Platform.